Citizen journey
The origination and development of a person (both physical and psychological) from birth (or even earlier, from the moment of conception), through the entirety of a persons lifespan.
Description
Name1 | Citizen journey | ||||||||||||
Domain | |||||||||||||
Target Outcome | The well-being of the person, without excessive environmental footprint. | ||||||||||||
Social actors and roles | Most of the interactions that a citizen will have with local and national government are in the context of government services (for which there is the Classification of the Functions of Government (COFOG)). | ||||||||||||
Trigger or preceding interaction | The birth of the person. | ||||||||||||
Interfaces and services | Many of the government services are described in a section of the Central Product Classification (CPC): Section 9 - Community, social and personal services. | ||||||||||||
Inputs and outputs | Inputs: anything the citizen might receive from the public sector—how a Social Security benefit is deposited, for example. Outputs: for instance the applications and submissions: the end-to-end steps involved in an application process. | ||||||||||||
Stores and tools | The citizen journey is that part of a person's Ontogeny in which the person interacts with government services. | ||||||||||||
Other characteristics |
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Further reading |
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