The origination and development of a firm or company from its founding, through the entirety of its lifespan, until its dissolution.


Name1 Firm journey
Target Outcome Innovation and the trusted delivery of services and products that otherwise would not be feasible, without excessive environmental footprint.
Social actors and roles
  • Most of the interactions that a firm will have with local and national government are in the context of government services (for which there is the Classification of the Functions of Government (COFOG)).
  • The interactions that a firm will have with a range of other ontogenies are in the context of economic activities (producing, selling or leasing products, providing services that are classified in the Central Product Classification (CPC)).
Trigger or preceding interaction The founding of the firm.
Interfaces and services Many of the government services are described in a section of the Central Product Classification (CPC): Section 9 - Community, social and personal services.
Inputs and outputs Inputs: anything the firm might receive from the public sector, or from other private entities, in relations of employment, customer, supplier, etc. Outputs: the products produced and services provided, the salaries and dividends paid, taxes, etc.
Stores and tools The firm journey consists of all the firms interactions with other ontogenies.
Other characteristics
Part of a Typogeny or Phylogeny
Parts a sequential series of interactions from the realms Operations (use and visit, apply and submit, receive), Monitoring & Evaluation (including the learning, research about and understanding of the service options before usage) and Change.
Succeeding Interactions The dissolution of a firm.
Alternatives Not applicable
Action Realm Operations, Monitoring & Evaluation and Change
Risks Risks exist in the market which is part of a sociotope and the technotope where the firm dwells.
Further reading
  • The stakeholder page at the Wikinetix website, and in the Actor Atlas.
  • Tony D’Emidio, Julia Klier, Jonah Wagner, and Thomas Weber: The public sector gets serious about customer experience, McKinsey Quarterly, August 2019 (url)

Add a New Comment